Universal Digitizing - Frequently Asked Questions
Universal digitizing


Frequently Asked Questions

  1. Does it cost anything to register?
    No. It's free.

  2. What is the pricing for Embroidery Digitizing?

    Total Charge (1 to 4000 stitches) Next Day Service:

    Total Charge (4001 to 12500 stitches)Next Day Service: $39.95
    Total Charge (12501 to 16000 stitches)Next Day Service: $59.95
    Total Charge (16001 to 25000 stitches)Next Day Service: $85.95
    Total Charge (25001 to 40000 stitches)Next Day Service: $134.95
    Total Charge (40001 to 80000 stitches)Next Day Service: $169.95
    Total Charge (80001 and greater stitches)Next DayService: $209.95
    Rework Charge: $19.50
    All values are in U.S. Dollar

  3. What is the pricing for Vector Art Solutions?

    Screen Printing, Sublimation, Inkjet Printing, Vinyl Cutting, Engraving, Direct to Garment Printing, Web Design, and more! (logos, mascots -vector layers & separations)

    Total Charge (Standard Service Rate) 1 Day Service:

    Total Charge (Standard Service Rate) 2 Day Service: $20.00
    Total Charge (Standard Service Rate) 3 Day Service: $18.00


  4. How do I upload my artwork?
    The order/quote forms both have a place where you can upload your art files. Just click on the browse button and find the image from your hard drive or floppy drive. Then double click and it will attach.  
  5. Which type of art format is acceptable?
    You can send a .jpg, .gif, .tif, .gif, .cdr, eps, ai, .fh, .wmf, .emf, or .pdf files on our website.
  6. How do I know when my design is ready?
    You will receive an e-mail notification on the due date to inform you that your design is available for download on http://www.universaldigitizing.com/.  You will then go to the site and log onto your account to download your stitch file.
  7. How do I get a quote?
    Log onto http://www.universaldigitizing.com/ with your user name and password and submit your quotes by selecting "New Quote" from the menu at left and attaching your artwork. All quotes are usually answered by an e-mail response within two hours from the time submitted.
  8. How do I get my finished embroidery or vector art design?
    Log in to http://www.universaldigitizing.com/ with your user name and password.  Click on the corresponding order's punch files and download the stitch files from the web site.
  9. What is a design profile and how does it work?
    A "Design Profile" is yours or your customer's order preferences. For example, if you need to receive your designs in a certain format, this is where you would let us know. You may have several "Design Profiles" set up in your account.
  10. How do I know if my artwork is ok?
    Sometimes an "Order Alert" is created to exchange communication regarding a specific order between the customer and the company which will help in the correct interpretation of the ordered design. If you do not have any "Order Alerts", your artwork is probably ok.
  11. How does the archiving work?
    We archive orders online for 6 months. This means that your order will be available for download for 6 months from the date the order was submitted.
  12. Do you have someone I can talk to if I need help?
    Yes, we offer phone support: 1-888-778-4803 - Monday - Friday 8:00am to 5:00pm Central Standard Time. You can also reach us by at info@universaldigitizing.com.
  13. What formats do you offer?
    Embroidery format outputs: DOS .CND, .EXP, .DST, .XXX, .SEW, .PES, PCS, .HUS, .CSD, .DSB, .DSZ, PCM, JEF, Pulse (PSF, POF, PXF) and more.
    Vector Art format outputs: cdr, .eps, ai, .fh, .wmf, .emf, .jpg, bmp, .tif, .gif and .pdf and more.

  14. How do I pay for my design?
    We accept all major credit cards or you can fill out a credit application online and apply for terms of net 30.
  15. Is my payment information secure?
    Yes, the web site is encrypted under a secure connection.
  16. Do I need to specify my application for artwork?
    Yes, there is a drop down menu on the order form to select the application which best fits your needs.

    We will optimize your artwork for any of the following applications

    Art for Embroidery - We will rework your original art and make it embroidery friendly by eliminating small details, thickening lines, making lettering large enough to stitch legibly when applicable and changing layouts if necessary.

    InkJet Printing - A non-impact printing process where by fluid ink is projected from a nozzle of an ink jet printer directly onto a material to form the desired image.

    Sublimation - In the printing world, "sublimation" describes heat-activated inks that change into a gas when heat is applied to the ink causing the ink to bond with polyester or acrylic surfaces.

    Screen Printing - Method of printing by using a squeegee to force ink through an assembly of mesh fabric and a stencil.

    Vinyl Cutting - We will optimize your art for sign making. Our output file will accurately cut vinyl for sign making purposes.

    Silk Screen - A modern color printing process based on stenciling. A cut stencil is attached to a silk screen of fine mesh which has been stretched on a wooden frame, and the color is forced through the unmasked areas of the screen on to the paper or canvas underneath by means of a squeegee

    Engraving - Printmaking process in which grooves are cut into a metal or wood surface with a sharp cutting tool.




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